1. Which of the following is a good policy to enforce on passwords? Check all that apply.
- The use of common words
- A long password length
- A mixture of symbols and numbers
- A short password length
2. Which of the following are part of the hardware lifecycle? Check all that apply.
- Deployment
- Network Connectivity
- Procurement
- Retirement
3. _______is the stage where hardware is purchased or re-used for any employee.
- Deployment
- Purchased
- Retirement
- Procurement
4. Vendor qualification and risk mitigation is a step of which phase of the contract vendor lifecycle?
- Post-contract
- Risk management
- Pre-contract
- Qualification
5. Which of the following are management steps of the vendor lifecycle?
- Vendor offboarding.
- Performance management monitoring.
- Contract analysis
- Vendor information management and onboarding.
6. Which company might have an IT infrastructure run by a single person?
- Apple
- A local small business
7. Which of the following are potential responsibilities of a sysadmin? (Choose all that apply)
- Network administration
- Database administration
- Payroll administration
- Technical support
8. What device is commonly used to connect to and control multiple computers using a single keyboard, mouse, and monitor?
- KVM switch
- Managed hub
- DNS server
- Load Balancer
9. Which of the following tools is not provided by a KVM switch?
- Monitor
- Keyboard
- Mouse
- Printer
10. If the cloud storage service that a business uses goes down, is that a problem that the system administrator is responsible for?
- No
- Sometimes
- Yes
11. In addition to setting up services, what other tasks does a sysadmin have to keep in mind? (Choose all that apply)
- Routine updates
- Keep a record of user passwords
- Maintaining compatibility
- Security patches
12. Broken computers are being eco-recycled. In which stage of the hardware lifecycle does this scenario belong to?
- Maintenance
- Procurement
- Deployment
- Retirement
13. When a machine is having issues, an IT Support Specialist has to file an RMA, or Return Merchandise Authorization form, with the vendor of the machine. Which stage of the hardware lifecycle does this scenario belong to?
- Deployment
- Retirement
- Maintenance
- Procurement
14. The IT department sets up a user account and software. Which stage of the hardware lifecycle does this situation belong to?
- Procurement
- Retirement
- Maintenance
- Deployment
15. An employee is starting at the company. Which of these steps are appropriate to take during onboarding? (Choose all that apply)
- Providing instructions on how to log into their new machine, get email etc.
- Ask the employee to provide a personal laptop
- Collect the user’s logon information
- Install software the user needs on their machine
16. Which type of server most closely resembles a desktop computer in appearance?
- Blade server
- Rack server
- Tower server
- DNS server
17. Which of the following are server types that a sysadmin for a small company might manage?
- SSD
- SSH
- VR
18. What are some disadvantages of cloud computing? (Choose all that apply)
- It could potentially cost more
- Use less local storage space
- Not having to manage server hardware
- Becoming dependent on the cloud provider
19. An IT department submits a purchase order to buy a new computer from a vendor. Purchase orders are documents issued by buyers that indicate a purchase they want to make from a seller. Which stage of the hardware lifecycle does this scenario belong to?
- Retirement
- Deployment
- Procurement
- Maintenance
20. An IT department uses a pre-used laptop out of their hardware inventory for a new user. Which stage of the hardware lifecycle does this scenario belong to?
- Deployment
- Procurement
- Maintenance
- Retirement
21. An employee is leaving the company. Which of these steps are appropriate to take during offboarding? (Choose all that apply)
- Let the employee keep the company laptop
- Remove the user’s access to IT resources
- Ask the user for their logon information
- Wipe the machine for future use
22. Who works in the background to make sure a company’s IT infrastructure is always working and is constantly fighting to prevent IT disasters from happening?
- The CEO
- The janitor
- The regional manager
- The system administrator (or sysadmin)
23. What is a machine that uses services provided by a server called?
- KVM switch
- VPN (Virtual Private Network)
- Client
- Managed hub
24. What is it called when a regular time is set aside to update the company servers at once?
- Scheduled update
- Timed update
- Automatic update
- Batch update
25. A script sets up user accounts and installs software for a machine. Which stage of the hardware lifecycle does this scenario belong to?
- Procurement
- Deployment
- Retirement
- Maintenance
26. Whose responsibility is it to form organizational computer and network policies?
- Board of directors
- Chief Executive Officer
- Chief Security Officer
- The sysadmin
27. Which are examples of IT infrastructure? (Choose all that apply).
- A company’s workforce
- Computers employees use to access the Internet
- File sharing service for project files
- An organization’s website
28. Of the following, which type of server hardware is the most space-efficient?
- KVM switch
- Rack server
- Tower server
- Blade server
29. Which of these terms describe a facility that stores hundreds, if not thousands, of servers?
- Data center
- KVM switch
- SSH server
- Web server
30. Which of the following are considerations when developing computer policies? (Choose all that apply)
- Should users be able to install software
- Should users be able to decide the brightness of their monitor?
- Should users be able to view non-work-related websites, like Facebook?
- Should a password be set on an employee’s company phone?
31. A machine has to be returned to the vendor for proper recycling. Which stage of the hardware lifecycle does this scenario belong to?
- Procurement
- Deployment
- Maintenance
- Retirement
32. Which of these are common responsibilities of systems administrators? Check all that apply.
- Constantly troubleshoot problems, such as network issues
- Help users to pick the right desktop chair
- Help users with issues, such as lost passwords and login problems
- Work in the background to make sure a company’s IT infrastructure is always working
33. Which of the following is not one of the main stages of the hardware lifecycle?
- Recycling
- Deployment
- Procurement
- Maintenance
34. A machine is having issues, so the user is getting the machine serviced. Which stage of the hardware lifecycle does this scenario belong to?
- Procurement
- Retirement
- Maintenance
- Deployment
