1. When you create an email, in what section should you clearly state what the email is about?
- Closing line of the email
- First line of the email
- Subject line
- Header
2. Which three of the following are benefits of work management and collaboration tools, such as Asana and Smartsheet?
- Send instant messages to teammates
- Focus communication within the context of specific tasks
- Make sharing information and documents easy
- Run effective meetings
- Complete work in real time
3. Fill in the blank: _____ meetings have an agenda, time limit, and designated notetaker.
- Structured
- Informal
- Impromptu
- Broadcast
4. Which three of the following are ways to make a meeting more collaborative?
- Have a digital, shared meeting document
- Let participants respond in their preferred communication style
- Allow participants to set the meeting’s purpose and expectation
- Set a timebox for a meeting comment period
- Ensure the agenda isn’t full of presentations where participants are talked at
5. Fill in the blank: A project review meeting is also called a _____.
- reflection
- retrospective
- stakeholder review
- status update
6. Which of the following is a best practice when trying to structure your writing in an email?
- Avoid including hyperlinks to additional information.
- Use bullets to make the email easier to scan.
- Put the email’s main idea in the last sentence.
- Combine multiple paragraphs into one large paragraph.
7. What actions may help make a presentation accessible for someone with a visual impairment? Select all that apply.
- Provide an accessible electronic format of the presentation.
- Describe all meaningful graphics in the presentation.
- Use low-contrast colors.
- Use a large font size (minimum 22 points).
8. According to a Google study, productive meetings have what three elements in common?
- At length of at least 30 minutes, active participation from attendees, and the correct attendees
- No personal discussion, a length of at least 30 minutes, and a clear and concise agenda
- A clear and concise agenda, the participation of three or fewer participants, and the correct attendees
- Active participation from attendees, a clear and concise agenda, and the correct attendees
9. In what type of meeting does the project manager typically discuss how many tasks have been completed, whether the team is on schedule, and any current issues?
- Status update
- Retrospective
- Project kick-off
- Stakeholder review
10. Which type of meeting is typically more formal, starts with a project update, and may include a decision to resolve a major issue?
- Project kick-off
- Retrospective
- Status update
- Stakeholder review
11. Project managers are constantly communicating through meetings and check-ins. Which of the following options can also be considered hubs for team communication?
- Team one-on-ones
- Burndown charts
- Stakeholder reviews
- Project trackers
12. A project manager schedules a meeting with their team members. What can they include in the description of the meeting to ensure it is structured and intentional?
- Team members’ opinions of each other
- The agenda and task priorities of the project
- Stakeholder feedback on the team members
- The budget and timeline of the project
13. What is a benefit of making project meetings more accessible?
- Project managers get to assign more tasks to team members.
- Stakeholders will provide better feedback for the project manager.
- Team members feel included during the project meetings.
- Project managers will get good reviews and a bonus.
14. A project manager wraps up the execution phase of a project and needs to schedule a meeting to reflect on what went well and potential improvements for the future. What type of meeting can they schedule?
- Project status updates
- Project kickoff
- Retrospective
- Stakeholder review
15. When writing an email, a project manager includes the request and key points in the first paragraph of the email. What email best practice are they using?
- State what you want clearly.
- Keep the email as verbose as possible.
- Structure the email with bullet points.
- Add a lot of detail to provide context for and issue.
16. What action below will help create an inclusive environment for your team during meetings?
- Invite stakeholders to every meeting to motivate the team members.
- Continuously ask questions to encourage participation from team members.
- Make sure that the person who is the most confident gets a chance to speak.
- Make sure that the person who is the most confident gets a chance to speak.
17. In what type of meeting does the project manager meet with participants one-on-one in order to cover topics most relevant to them and to better understand their concerns?
- Project kick-off
- Stakeholder review
- Retrospective
- Status update
18. Who is ultimately responsible for coordinating incoming and outgoing communication, connecting individuals to necessary information, and tracking who needs to receive what information and when?
- The project team members
- The stakeholders
- The project manager
- The client
19. What are the potential downsides of using instant messaging? Select all that apply.
- Informality
- Quick response
- Distraction
- Difficult to track
20. Fill in the blank: In order to set clear meeting expectations, help attendees prepare, keep everyone focused on the right topics, and clarify meeting expectations and goals, your meeting should have a(n) _____.
- leader
- timeline
- agenda
- guest speaker
21. Why should you send any pre-reading materials for a meeting in advance?
- To provide a summary for you during the meeting
- To ensure everyone is prepared to participate
- To be prepared to skip over that information in your meeting
- To save time going over unimportant information
22. Which meeting type is the official beginning of the project and serves as a way to align the team’s understanding of the project goals with actual plans and procedures.
- Project review
- Project kickoff
- Stakeholder review
- Status update
23. What can a project manager do after a meeting to facilitate a more productive meeting?
- Allow team members to comment on issues in a separate call.
- Send out an email for attendees with a key summary and action items.
- Send a quiz to team members to understand how much information they retain.
- Schedule one-on-ones with team members who did not talk during the meeting.
24. A project manager writes an email to the team. What should they include in the subject line of the email?
- Confidential information on finances
- A summary of what the email is about
- The signature of the email for the sender
- A list of the recipients for the email
25. The use, access, or sharing of what types of confidential or need-to-know information is likely prohibited unless you are given permission? Select all that apply.
- Internal information about your organization’s products and services
- User data
- Customer service contact information
- Financial and business data
26. A project manager notices meetings run longer than expected, even with a provided agenda. What can they do to help end meetings on time and make sure all topics are discussed?
- Ask team members to stay after the meeting is over.
- Add timeboxing to items on the agenda.
- Add consequences for team members who speak longer than allocated.
- Schedule follow up meetings for team members.
27. A project manager notices that two team members typically don’t speak up during meetings. What can they do to ensure everyone collaborates during the meeting?
- Trust that the team members will eventually speak up.
- Go around the room and ask for each team member’s feedback.
- Invite leadership to meetings to encourage team members to speak.
- Document the team members’ behavior to discuss during reviews.
28. A project manager starts a project and schedules a project kickoff meeting. What should be on the meeting’s agenda?
- Team members’ feedback on stakeholders
- The goals and plan for the project
- Daily check-in updates and blockers from the team
- Reflections from a past project
29. Which of the following is a best practice when trying to clearly state what you want in an email?
- Include your request in the subject line of the email.
- Avoid associating calls-to-action with your request.
- List your request in the last paragraph of the email.
- Use acronyms whenever possible to keep the email short.
30. What action below will help create an inclusive environment for your team during meetings?
- Invite stakeholders to every meeting to motivate the team members.
- Continuously ask questions to encourage participation from team members.
- Make sure that the person who is the most confident gets a chance to speak.
- Display how much each team member speaks at meetings to encourage competition.
