Category: Course 1- Technical Support Fundamentals

1. You’re doing desktop support, and the company policy is that you can only help with company equipment. A user walks in: Tech: Hi there,

1. The type of  software that can be used for free and is open to modify, share, and distribute is called_______. Answers Open source Coding Programming

1. There are 4 bytes in an IPv4 address. What is the highest possible decimal value for one byte? Answers 256 512 128 255 2.

1. What are the two main parts that make up an operating system? Answers Users and Software Kernel and Userspace Windows and Mac Kernel and

1. Programs are copied into the __ for the CPU to read. Answers MCC RAM Register EDB 2. Which component holds everything in place and